Returns are only accepted for the Solo product, and if the product has not been personalized with Swarovski crystals. All returns must be postmarked within seven (7) days of your receipt. Items must have no signs of damage and be in their original condition and packaging, including the shipping box with infills for protection, as was received.

All returns must be shipped back to the return address on the shipping box.


Refunds will be processed within seven (7) days of receipt of the returned item, less shipping charges, gift wrapping charges or greeting card charges. Customers are responsible for the return shipping fee. We recommend using Royal Mail Second Class Signed or Tracked service, as we will not be liable for any lost package.