FAQ
What would happen if I keep my roses under direct sunlight?
Nothing would actually happen to the roses themselves. The colour would just fade. This does not apply to white roses.
Do you offer same day delivery?
Yes we do. If we have the available colour in stock and if the recipient is based in London zone 1. We can deliver to other zones of London for the same day delivery. But there would be an extra charge for it.
Do you deliver on Sunday?
Yes. Please choose weekend delivery at checkout. Please note that the order has to be made before 11am on Friday.
Do you offer next-day delivery?
Yes
Can I order by email or phone?
Yes
Do you ship overseas?
Yes
Do you accept returns?
Returns are only accepted for the Solo product, and if the product has not been personalized with Swarovski crystals. All returns must be postmarked within seven (7) days of your receipt. Items must have no signs of damage and be in their original condition and packaging, including the shipping box with infills for protection, as was received..
How can I reach customer service?
If you need assistance, have any questions or would like to provide us with feedback, please contact us at support@eternalpetals.com or call us on 020 3787 4644